Precautionary measures to Coronavirus COVID-19

As it has always been, the safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve. Dionysos Luxury Hotel Mykonos has been closely monitoring COVID-19 updates and adhering to the guidelines that are set by the National Health Organization and WHO. Along with the Government directions we will safely open and accept guests for arrivals with thorough precautionary standards set in place, to ensure a safe and healthy environment.

Cleanliness and hygiene standards at Dionysos Luxury Hotel Mykonos are of high importance and we have implemented additional measures that meet the latest guidance, to ensure the safety of our guests and team daily. With the support of Ecolab & Diversey’s Inc. program, we are using cleaning & environmentally friendly products and protocols which are effective against viruses and especially COVID 19.  We are conducting enhanced training and coronavirus awareness, updating our team in response to the new standards COVID -19 has set for our wellbeing, onwards.

A post signage on entrance door that no one with a fever or symptoms of COVID-19 will be permitted in the hotel Public spaces. Cleaning and disinfection in all public spaces with increased frequency; Hand sanitizers will be placed at all areas and team facilities including Lobby, Reception desk, bathrooms and offices. We will provide surgical masks and gloves to guests and staff according to the new guidelines. Designated signage at all public areas, notifying guests of keeping social distance, wearing masks, use hand sanitizers.

Key prevention protocols are followed to clean the rooms with particular attention paid to high touch items. A rigorous cleaning after guest depart and before the next arrival. More detailed information will be provided in each room. Collaborating doctor available upon request.

Back of House.  Screening of all teams, in each shift before entering the Hotel, for symptoms to immediately exclude anyone. In the spaces where Dionysos team is working we are increasing the frequency of cleaning and focusing on high-touch areas like entrances, laundry rooms and offices.

We ensure that all Food Safety Policies are followed as well as daily cleaning and disinfection of the kitchen and other food preparation areas, surfaces, proper cooking and storage of food and hygiene practices.

At Dionysos breakfast & pool bar, the outdoor seating capacity will be limited at no more than 4 people at each table with a seating to provide at least  2 meters distance of each table and in general adhere with all guidelines and protocols.

We have made additional adjustments to our modification and cancellation policies to provide you with maximum flexibility while travel remains restricted in many parts of the world.

• Existing Reservations. All individual reservations—even those described as “non-cancellable” that are scheduled for arrival from 1^st of July, 2021 can be changed or cancelled at no charge, up to 7 days before your scheduled arrival day.
• New Reservations. Government Implemented Travel Restrictions

Any individual reservations you make—even those described as “non-cancellable” —that are booked between today and June 30, 2021 for any future arrival date can be changed or cancelled at no charge, up to 7 days before your scheduled arrival day.

If you cancel a rate which required an advanced payment or deposit, we will do everything to keep this deposit for your next stay by providing you a voucher. Due to the influx of cancellations, it may take up to 15 days to complete your request.

We understand that one of your immediate concerns is the flexibility terms regarding your recent or future bookings.

Third Party Booking Agencies – For reservations made through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance
Please Note: These policies do not apply to group bookings or negotiated rates.

Thank you for your loyalty and preference to our Dionysos Luxury hotel Mykonos. We look forward to accommodating you again soon!